A little clarity from the grown-ups.
Terms & conditions
The simple agreement behind your next good morning.
Buying coffee
Hugo Coffee sells whole-bean coffee in Canadian dollars. Your checkout shows the items, quantities, shipping and total before you pay. Please provide accurate contact and delivery details. We will contact you if we cannot fulfil an order and refund any amount paid for items we cannot supply.
Subscriptions
Choose a delivery every two weeks or monthly. Your selected bags are charged automatically at the price and frequency shown at checkout until you cancel. Manage your plan online or email Bryce. Please give 14 days’ notice for changes, pauses or cancellations to take effect before the next scheduled order; contact us if a charge or order is already in progress. We will tell you about any price change before it applies.
Delivery and refunds
Our Shipping, cancellations & refunds policy explains stock availability, estimated delivery times and what to do if something goes wrong. Estimates are not guaranteed delivery dates. We will keep you informed if your order changes.
Reviews and photos
Please share only content you have permission to use. When you submit a review or photo for publication, you give us permission to display it with your chosen name on the Hugo Coffee website. Contact us if you would like it removed.
Fair and straightforward
These terms are governed by the laws of British Columbia and applicable Canadian law. Nothing here limits the consumer rights that apply to your purchase. Updated terms apply to future purchases; the terms shown when you order apply to that order.
Questions? Reach Bryce at bryce@choquer.agency.
Hugo Coffee · Langley, British Columbia, Canada
Updated September 16, 2026